Frequently Asked Questions
Everything you need to know about KETTLER USA products, shipping, and services.
What is the typical shipping timeframe for patio furniture and fitness equipment?
Most in-stock items ship within 3-5 business days. Larger freight items, such as patio sets and treadmills, typically arrive within 7-14 business days depending on your location within the United States.
Do KETTLER products come with a manufacturer warranty?
Yes, all KETTLER USA products include a limited manufacturer warranty. The duration varies by category: residential fitness equipment usually carries a lifetime frame warranty, while patio furniture and table tennis tables range from 2 to 5 years.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that return shipping costs and a restocking fee may apply for large-scale furniture items.
Are your outdoor furniture sets weather-resistant?
Absolutely. KETTLER outdoor collections are engineered using high-quality materials like KETTLALUX-Plus resin, aluminum, and FSC-certified woods, all treated to withstand UV rays, moisture, and temperature fluctuations.
Do you offer assembly services for complex equipment?
While our products are designed for straightforward DIY assembly with included instructions, we partner with third-party assembly services in many regions. You can select 'Professional Assembly' at checkout for an additional fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through Affirm to help make your home investment more affordable.